Technical Support

We offer rapid-response customer support through regional Technical Assistance Centers (TACs) around the world or through our HSXpress Priority Support Web site. Three-tiered support includes 24x7x365 phone response in the event of equipment failure or performance degradation, on-site support from trained local field engineers and access to our top specialists in the area in which you need help. We can also provide dedicated on-site technical support.

Our TACs are staffed with locally trained people who speak your language. They are typically the first point of contact for any incident, from a simple inquiry to a minor or major incident. Our TAC staff is trained to take your call, identify the severity of the call and initiate problem resolution immediately. We also offer the optional Synergy Premium Support package for Eclipse and ProVision.

Using the latest Web technology, customers can get technical support or access to our knowledge base, product documentation and a spare parts catalog from our HSXpress Priority Support Web site. Customer registration is free.