Customer Support

Our Customer Support team is dedicated to handling your trouble ticket promptly, resolving your technical issue, repairing or replacing failed equipment and delivering cost-efficient warranty program services.

Our technical expertise and customer dedication are unmatched in the industry. We have been delivering and supporting wireless transmission systems for close to five decades in more than 135 countries. Our Technical Assistance Center (TAC) and field support teams are backed by a worldwide organization of engineers who know our products inside and out, top to bottom.

Our global organization includes service hubs and offices in every major region, offering TAC and repair center services. Our staff includes technical, repair and administrative staff with the experience needed to support any installation, from small to large, including systems with third-party equipment.

Key features and benefits

• Rapid regional technical assistance by phone, on-site or online
• Repair and Return specialists handle your equipment repair quickly via phone or online
• Repair and TAC facilities co-located so engineers can assist with repairs
• Warranty options to suit your needs and budget
• Online support from HSXpress Priority Support portal
• Customized Web portals available for individual customer access to support services and documentation