Technical support

Our Technical Support team is dedicated to rapid response and the fastest possible resolution of your technical problem or question. Our three-tiered support includes 24x7x365 phone support, local support from field engineers or product experts and escalated support from our regional or global engineering team.

For anything from a simple inquiry to a major incident, access our technical support staff through our regional Technical Assistance Center (TAC) or our HSXpress Priority Support Web portal.

Calling the TAC in your region puts you in touch with our highly trained and knowledgeable tech support specialist, typically backed by on-site engineers in our regional service hubs. A structured Resolution and Escalation process addresses your issue with the efficiency and urgency it deserves.

For those who prefer Web contact, registered users can log onto our HSXpress Priority Support Web portal to open a trouble ticket, track repair and return status or access a wealth of product and other technical information—including frequently asked questions, support and software notes and operation and maintenance manuals and bulletins.

Key features and benefits

• Rapid regional technical assistance by phone, on-site or online
• Trained support specialists typically backed by on-site engineers
• Three-tiered support, with structured Resolution and Escalation process
• Online support from HSXpress Priority Support portal